Cancellations:

• Sedans & SUVs Point-to-Point: The fare equal to the total trip cost including gratuity will be charged for any cancellation that is made less than 6 hours before the scheduled pick-up time.
• For all pick-ups outside of Texas, a 24 hours’ notice is required for canceling to avoid being charged for sedans and SUVs.
• Hourly As Directed & Events: The fare equal to the total trip cost including gratuity will be charged for any cancellation that is made less than 24 hours before the scheduled pick-up time.
• Mini Coaches & Sprinter Vans: We require 48 hours’ notice to cancel in order to avoid the fare equal to the total trip cost including gratuity to be charged.
• Passenger Bus & Stretch Limo: We require 72 hours’ notice to cancel in order to avoid the fare equal to the total trip cost including gratuity to be charged.
• Last Minute Booking: All last-minute bookings made will be charged upfront and cannot be cancelled. Charges made are non-refundable.

Fees and Surcharges:

• Waiting Time: DFW Executive Car Service grace periods are: 15 minutes for point-to-point & To Airport services, 40 minutes for a domestic flight, and 1 hour for an international flight after wheels down. There is a $8.00 charge for every five (5) minutes of waiting time after the grace period elapses.

NOTE: We must have the proper flight number and airline on every airport pick-up.

• No-show: A no show fee equal to the trip cost plus applicable waiting time, tolls, parking, and gratuity will be charged when the passenger fails to show at the designated location for which a reservation has been made. In order to avoid this charge, passengers should not leave designated pick-up locations without notifying DFW Executive Car Service at 214-971-0929.